Frequently Asked Questions

General Questions

What is RDIV Wellness?

RDIV Wellness is a startup brand dedicated to natural, toxin-free products you can trust. Alongside our own carefully crafted items, we offer a curated selection of wellness and home essentials. Our mission is simple: to make wellness easy—turning everyday moments into mindful experiences that bring balance, comfort, and care to your body, home, and daily routine.

How can I contact you?

You can reach us through our contact form, live chat, or email us at support@rdivwellness.store. We're here to help with any questions about our products or your order.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 2–3 business days. Shipping times vary by location, but most arrive within 5–14 business days.

Do you ship internationally?

We currently ship within the United States and are working to expand as we grow.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email to monitor your package's progress.

Products

Are your products natural/organic?

Our handmade wellness products are made with natural, toxin-free ingredients. For full transparency, you’ll find ingredients and other details listed in each product description.

How do I know which products are right for me?

Each product description includes details on benefits and how to use it. If you’d like personalized guidance, our team is happy to help—just reach out via live chat or email.

Returns & Exchanges

What is your return policy?

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. Items must be in the same condition you received them - unworn, unused, with tags, and in original packaging. You'll need your receipt or proof of purchase.

How do I start a return?

Contact us at support@rdivwellness.store to request a return. We'll provide instructions on where to send your package once approved. Please note: you're responsible for return shipping costs, and items sent back without prior approval won't be accepted.

Are there any items I can't return?

Yes, we cannot accept returns on perishable goods, custom/personalized items, personal care/beauty products, hazardous materials, sale items, or gift cards. Contact us if you have questions about your specific item.

Do you charge a restocking fee?

Yes, a 15% restocking fee is deducted from refunds to cover processing and handling costs.

How long do refunds take?

Once we receive and inspect your return, approved refunds are processed within 10 business days to your original payment method (minus the 15% restocking fee). Bank processing may take additional time.

Do you offer exchanges?

The fastest way to get what you want is to return your item and make a separate purchase for the new item once your return is accepted.

What if my item arrives damaged?

Please inspect your order immediately upon delivery. Contact us right away at support@rdivwellness.store if your item is defective, damaged, or incorrect so we can make it right.

Processing Times

Why might my return take longer to process?

Our products are shipped directly from our suppliers, which may result in longer processing times for returns and refunds.

Still have questions? Use our live chat feature or email us at support@rdivwellness.store - we're here to help!